Vrickex FAQ — Full Answer for All Your Questions

You must be at least 18 years old to register and play at vrickex. This is an absolute requirement that cannot be compromised. During the identity verification (KYC) process, we will check the date of birth on the documents you submit. Any account found to belong to an underage individual will be terminated immediately and all remaining balances will be frozen in accordance with our procedures.

No. Each individual is only permitted to hold one vrickex account only. Multiple account registrations by the same individual — whether using the same or different information — violates our Terms and Conditions. If we detect duplicate accounts, all accounts involved will be terminated and any accumulated wins or bonuses may be forfeited. If you have an issue with an existing account, please contact customer support for assistance.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal is processed. You will need to submit documents such as:

• Malaysia identity card (MyKad) — front and back
• A selfie holding your identification card (in some cases)

Documents are submitted through the platform's secure portal. The review process is usually completed within 1 to 3 business days. KYC protects you from identity fraud and ensures that winnings can only be withdrawn by the verified account owner.

To update your registered contact information, log in to your account and go to Account Settings → Personal Information. Any changes to your email or phone number require additional identity verification — an OTP will be sent to your old contact details before the change takes effect. If you no longer have access to your old email or phone number, contact customer support with your identification documents for manual verification.

If you wish to permanently close your account, please ensure all available balance has been withdrawn first. Then contact vrickex customer support via Live Chat or email and state your account closure request. Our team will process the request after your identity is verified. Note: closed accounts cannot be reopened — if you only need a temporary break, consider the temporary self-exclusion first.

vrickex supports multiple deposit methods commonly used by players in Malaysia, including:

• Local bank transfer — Maybank, CIMB, Public Bank, RHB and others
• DuitNow — instant transfer using a registered phone number or ID
• E-wallet — Touch 'n Go eWallet, GrabPay and others
• Cryptocurrency — USDT and other available crypto options

Deposits are processed within minutes. The minimum deposit amount depends on the chosen method and can be checked in the payment portal during the deposit process.

Withdrawal processing times depend on the chosen method and account verification status:

• Bank transfer / DuitNow — usually processed within 15 minutes to 2 hours
• E-wallet — typically completed within 30 minutes
• Cryptocurrency — depending on the network, typically 30 to 60 minutes

Your first withdrawal may take longer due to the KYC verification process. Once KYC is complete, subsequent withdrawals are usually faster. Make sure your bank account name matches the name registered on Vrickex to avoid delays.

Yes. Withdrawal limits vary by account tier and the method used. Standard members have set daily and weekly withdrawal limits. VIP members enjoy higher limits depending on their VIP tier — the higher the tier, the greater the limit allowed. To check the current limits applicable to your account, log in and go to Account Settings → Limits & Withdrawals.

There are several common reasons why a withdrawal may be rejected or delayed:

• KYC not completed or submitted documents are invalid
• Bank account name does not match the name on your Vrickex profile
• Bonus wagering requirement has not been fully met
• Daily or weekly withdrawal limit exceeded
• The system has detected activity that requires a security review

If your withdrawal is still pending after 24 hours, contact customer support with your transaction reference number for further investigation.

Withdrawals still in "In Progress" can be cancelled through your account's withdrawal portal before it is processed by the finance team. Once a transaction has been confirmed and processed, cancellation is no longer possible. If you need to cancel a withdrawal that is already being processed, contact customer support immediately — however, we cannot guarantee a successful cancellation once processing has begun.

vrickex does not charge any processing fees for standard deposits and withdrawals. However, some banks or payment providers may apply their own network charges, which are beyond our control. For cryptocurrency withdrawals, network gas fees apply at the current rate of the respective network. Please review the fee details when selecting your withdrawal method.

The welcome bonus is automatically credited to your account once your first deposit is successfully processed — no promo code required. Make sure your deposit meets the minimum amount required to qualify. Check the promotions page after logging in to view the latest bonus rate and the wagering requirements (rollover) that must be met before the bonus can be withdrawn.

A wagering requirement or rollover means you need to wager a specified amount before bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 10x wagering requirement, you must wager a total of RM1,000 on eligible games before the bonus balance can be converted to withdrawable cash. Original deposit amount is unaffected and can be withdrawn at any time. The exact wagering requirements for each bonus are stated in the relevant promotion terms.

This depends on the type of bonus you receive. Some bonuses are specific to Slot Games only, while others can be used across all categories including Bingo, Fish Shooting Games and Sports Betting. Note that some games may only contribute partially to the wagering requirement calculation — for example, high-RTP games may only count for 20% of your wager. Check the relevant bonus terms for exact details.

You can earn rewards by inviting friends to register on vrickex using your unique referral code or link. Each time an invited friend makes their first deposit, a referral reward will be automatically credited to your account. There is no limit to how many friends you can invite — the more active friends you bring in, the greater your rewards. Check the promotions section in your account for your personal referral code.

A bonus may be forfeited for several reasons:

• Bonus validity period has expired (all bonuses have an expiry date)
• You made a withdrawal before the wagering requirements were fully met
• Account found to be in violation of the platform's terms and conditions
• Multiple accounts detected (more than one account per individual)

If you believe your bonus was removed without valid reason, contact customer support with the bonus details and transaction number for investigation.

vrickex offers a wide range of game categories to suit every type of player:

• Slot Games — hundreds of titles featuring diverse themes, paylines, and exciting bonus features
• Bingo — interactive bingo games with rooms of various bet sizes
• Fish Shooting — exciting multiplayer fish shooting games
• Sports Betting — live and pre-match sports betting across a wide range of sports

All games can be played directly from your browser with no additional software to download.

Yes, the vrickex platform is fully optimized for mobile devices. All games run smoothly on Android and iOS smartphones with no app installation required. Simply open your web browser, go to vrickex.com, log in, and start playing. The interface automatically adapts to your device's screen size for a comfortable gaming experience.

Programme Vrickex VIP is a tiered rewards system for loyal players. Every real-money game you play earns reward points. The more points you accumulate, the higher your VIP tier. Benefits enjoyed by VIP members include:

• Higher withdrawal limits
• Exclusive special bonuses and cashback
• Personal account manager service
• Early access to new promotions
• Special gifts for birthdays and festive occasions

All new members are automatically enrolled in the VIP programme from their first deposit.

If your game session is disconnected due to an internet issue or technical disruption, the vrickex system automatically saves your session state. When you log back in and open the same game, the previous session will resume from the point of disconnection. If an active wager could not be settled due to a technical disruption on our end, the wagering amount will be automatically refunded to your account balance. Contact support if the refund does not appear within 30 minutes.

Yes. All games on vrickex use Random Number Generator (RNG) that is certified to ensure every game outcome is completely random and cannot be manipulated — by either the player or the platform. Our game providers are software companies with independent certification and audits from recognised third-party testing bodies. The return-to-player (RTP) percentage for each slot game is stated in the game information.